Reporting bugs

If you think you’ve found a bug, or inconsistency, in github2 please report an issue.


Please don’t report bugs via email, this limits who can work on a bug or suggest solutions to a bug. It also makes it impossible for other users to search the database of known bugs, which can often lead to duplicated effort.

We also use the issue tracker to track feature requests and ideas. Having all this information in a single place makes it easier for new contributors to jump in.

When is a bug not a bug

With packages, such as github2, that wrap external resources it can be hard to track down the actual cause of a bug. The first step when you’ve found a bug should be to test it directly, to rule out a temporary problem with GitHub or a deficiency in the API.

You can check which URLs your code is requesting by enabling DEBUG level output in your logger, see the logging documentation for details.

If the bug you’ve found is outside the reach of this project an issue should be opened in GitHub’s API support forum. It doesn’t hurt to report an issue in this project’s issue tracker, and you may find someone knows a workaround for the problem until GitHub’s crack team of developers can fix the problem.

Anatomy of a good bug report

Filing a good report makes it easier to fix bugs, and making it easier to work on your bug means it is likely to be fixed much faster!

A good bug report will have the following:

  • A descriptive title
  • A full Python traceback of the error, if there is one
  • The version of github2 you are using [1]
  • A minimal test-case to reproduce the error
  • A list of solutions you’ve already tried

Simon Tatham wrote aa fantastic essay titled How to Report Bugs Effectively, with some excellent tips on filing good bug reports.

[1]The value of github2.__version__ if you’re using an official release, or the output of git describe if you’re using the git repository directly.

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